Jackson Movers

I never write reviews, but this was so bad I'm going to take the time to do so. Do NOT hire this company for a long-term move. Had an absolutely horrible experience. Pick up was excellent - movers were very careful wrapping our belongings and positioning them in the truck. Then it all fell apart. The truck took over two weeks to arrive at our destination (Texas to Illinois) and the communication was scant. When it arrived, almost all of our boxes were damaged, and much of our furniture. See my Google review for the pictures. They must have moved our belongings between multiple trucks, and in doing so they packed large heavy items on lighter ones, crushing them. Boxes marked fragile were broken open and arrived upside down. They lost a critical component of my son's bed, making it unusable. I could go on and on. The claims process to be reimbursed for damages is extremely challenging, and deliberately so. It would have been cheaper to just sell all my things and re-buy them after returning. Again, do not hire this company.

Move size: 3 Bedroom Home Service cost: $9000

1) I was charged $743.74 more for alleged “extra space needed for 150cft” that wasn’t needed. I used to run dispatch for my truck driver friend on the weekends while in school. My stuff could easily fit in 300cft. I was charged for close to 800 cft. But my stuff was actually shoved into 300cft and I have pictures and video to show it

2) my furniture arrived completely beat up and destroyed

3) my furniture was indeed delivered by a company that wasn’t Jackson Movers, making the claim you’re NOT brokers a complete lie

4) was yelled at by billing person for trying to pay by calling/ emailing and texting

5) missed the 21-day mark and if I hadn’t been diligent about following up, wouldn’t have ever been on the schedule

6) rude movers who did not like me asking questions and huff and puff when I tell them where things go

7) completely destroyed my plants trying to park the truck and almost totaled my car

8) Demanded payment before even parking the truck

These are my true observations and I’ll be leaving honest reviews in all platforms with my pictures. I would not choose your company even for junk removal. Not to mention I was told I’d have a weekend delivery with a 48-hour heads up and I was given less than 24hours notice from an unknown caller who said my delivery would be 3 to 5 the next day. They showed up at 5:12 and started ordering me to pay and lock my 2 small and friendly dogs in a restroom. Delivery people completely destroyed and textured my newly installed flooring and scratched and stained my newly painted walls. One was on his phone the whole time while the other snapped “no” for every answer.

Move size: 2 Bedroom Home Service cost: $3743

Where in the hell was this site when I was procuring a moving company? Although, I suppose it wouldn’t have mattered anyway, because like everyone else Jackson Movers showed up the day of our move -unexpected- tell us it’s going to be an extra $19,000 above our original Binding Estimate, even though we added no services, nor additional items to our inventory list. They count on the fact that you’re already stressed out to the max, vehicles are en route on a transporter, airline tickets are booked, house is totally packed, movers are booked weeks out, et cetera. It’s pretty pathetic really, and hindsight being the mother fuck@r it tends to be, only adds insult to injury.

Price went up from $12,500 to $29,900 -EVEN though I spent two hours on the phone with TRINITY RELOCATION SERVICES,- listing every stick of furniture, including measurements, as well as an exact count of every: box, tote, wardrobe box, guitar case, vacuum cleaner (s), and so on, DIDN’T ADD any additional services, nor any more items to our inventory.

If only I had listened to my gut and stuck to my guns. I initially told him to go ahead and pack it up and get out, but I reconsidered that all moving companies were booked weeks, if not months out, coupled with the aforementioned scenario, we decided ‘fu@k it, what else can we do?’

Long story a little bit shorter, they arrived a couple weeks after the date they told us they’d be here, dozens of expensive items were missing, almost everything was dinged, scraped, scratched, damaged, or just flat out broken, said they lost the inventory list, had us redoing a new inventorylist manually, as they brought the destroyed boxes in, which -in hindsight-was all just a ruse to distract us from the fact that they should’ve had an inventory list because how else would we cross reference our stuff? I feel like I’m beating a dead horse as pretty much every other review I’ve read on this site is exactly our story, a complete fuck!ng nightmare!! I read a review where someone mentioned creating a class section lawsuit against Jackson Movers;I am all for that, as they need to be held accountable for all their transgressions: the unsavory business practices, the theft, destroyed heirlooms, just an overall disrespect for everyone’s possessions, whether priceless or not.

In closing, even though I selected FULL COVERAGE insurance,I Had to spend days filling out their bullsh!t claim packet listing: purchase price, purchase date, replacement price, mothers maiden name, et cetera, they had the audacity to offerus $75 when over $50,000+ of damage and theft occurred.

The sad part about this whole thing is Due to the fact we all contracted with ABC relocation group and had no idea Jackson Movers were coming, there was no way to verify if they were a reputable company or not, especially when it was day of move, you’re already frazzled ,it’s not likely we’re going to do a BBB check on them, so all of us are realizing in hindsight, how bad we all were screwed. by the way, Did anybody find a good litigation attorney to go after Jackson Movers with? I think they count on the fact that we’re all leaving Texas, and won’t be able to pursue the matter legally, as it has to take place in Dallas county.They have this scam perfected; every freaking aspect of it. They totally pray on the fact that we are operating under: duress, high levels of stress, upheaval, just dealing with a frantic situation, and we pay the price. How can we right this terrible wrong? Please advise, somebody has to get these guys shut down and get some resolution for us all.

Move size: 4+ Bedroom Home Service cost: $29996

Had a horrible broker (Safe Ship Movers in FL, they suck too) was quoted $3400 for a 2bdrm trailer home. Was told adding a few boxes would only increase $200-300. Ended up with final bill of $7200. We were hounded for money every single step. Once they have your deposit they will nickel and dime you every chance. Pickup will be "it is more than quoted fee" "special packing fee". Once their sleezy meathooks have your items, in transit, "bigger truck needed fee" or "extra handling" fees. Upon delivery "extra stairs fees" or "too far to carry fees" Always threatening to not deliver unless paid. They lost 3 of our boxes, damaged several items, 6 months later, I can't even get them to honor their cheap .60 cents per lb insurance. This has been bad enough that I will warn everyone I can to not use.

Move size: 2 Bedroom Home Service cost: $7200

I’ve moved all over the world and I’ve never had such appalling service.

After an initial quote of $7,000, when arrived and then told us the quote was too low and literally doubled the quote to $15,000. We had no choice because we were set to move with flights booked so we had to go with it. They also charged us for packing and boxes. But that wasn’t the worst, when everything arrived two weeks later not seven days later, everything had been moved from multiple trucks to other trucks, nearly every box was crushed and damaged, TV was broken. My motorcycle was scratched. They left the bolts for the bed behind in the old house so now I have to fly back to Texas to get them. The stuff they packaged (and charged me for) they just threw into large boxes with no packing, like speakers, pottery, etc all of which are damaged.

Then there’s a small print which says the insurance only covers $.60 per pound of item, regardless of what happened so even though we’re filing a claim for so much damage we’re likely to get very little back.

Also some of the money had to be paid in unmarked postal orders on delivery which seems a total IRS scam.

Avoid, avoid, avoid, it’s a scam

Move size: 2 Bedroom Home Service cost: $15000

Avoid this company like the plague, especially for a long distance move. We needed storage for about 7 weeks. The first 30 days was free. Then $200 prorated for September. The surprise was $400 for October and we only needed 5 days. NO prorates or refunds! They were told that using a tractor trailer would not work. They used anyway, which resulted in having to rent a Uhaul and an extra $1000 that the driver wanted paid by Zelle to him. We had no choice. Zelle wasn't possible, so we had to scramble to get cash. I had paid in full to avoid this at delivery. Furnishings were broken, king size mattress rolled up and bugs were in the boxes. I would not recommend them!

Move size: 2 Bedroom Home Service cost: $4600

I had a fantastic experience with Jackson Movers! The movers arrived on time, and they were all incredibly professional and friendly. They handled all of my items with care and made sure everything was packed securely. The team worked efficiently and finished the job in less time than expected. They even took extra care with fragile items, ensuring that nothing was damaged during the move. I will definitely use their services again and recommend them to anyone in need of a reliable moving company.

Move size: 2 Bedroom Home Service cost: $4500

We were directed to Jackson Movers by MoveSafe Relocation Services in Florida for a move from Dallas to Bend, Oregon. The original price quoted by MoveSafe was just under $4,200. The move ended up costing just under $14,000. That was lie number one. The pick up of our goods went fairly smoothly. We were told that our furniture, which was picked up on April 11th, would be delivered by April 16th. It was delivered two weeks later on April 29th. That was lie number two.

Getting information from them as to the whereabouts of all of our worldly possessions during that time was akin to finding out who would be the next Pope. We were also told that since we paid additional funds to "buy" the entire truck, that the truck was ours and that would not be shared with any other items. That proved to be the third lie. Our goods were taken to a warehouse in Dallas, loaded onto another truck with seven additional deliveries, the first of which was in Chicago, which from a geographic standpoint is northeast of Dallas some 900 miles, so there was no way our furniture would show up by the 16th.

When the furniture did show up, it was delivered by two gentlemen who seemed to be rather upset that we were in a two story house, although that was clear from the paperwork. It turned out that they were from another moving company which indicated that Jackson brokered the move to a third party which was not disclosed to us. That was lie number four.

During the unloading the movers received another call that they had to make another pickup that same day and the unloading of our goods became a rather haphazard affair with them placing boxes that we had clearly marked by room wherever they found space. We also ended up having to assemble the beds. We attempted to keep an inventory of boxes as per the list that was generated when the goods were picked up, but the way the movers were working towards the end that made it impossible. We lost 10 boxes in the move and my road bike was damaged.

During the whole process I would say that the degree of empathy exhibited by the staff at Jackson Movers was somewhere around zero. We had to buy furniture and cookware just to make our new home somewhat inhabitable.

I would also point out the disparity of the reviews on this site. They seem to be either five star or one star, which says to me that there is something not quite right here. My recommendation is a no for Jackson Movers.

Move size: 3 Bedroom Home Service cost: $13900

I had an outstanding experience with Jackson Movers Company! From start to finish, their team was professional, efficient, and incredibly friendly. They handled all of my belongings with care and made the whole moving process so much easier than I anticipated. They arrived on time, worked quickly, and ensured everything was set up exactly how I wanted. If you're looking for a reliable and trustworthy moving company, Jackson Movers the way to go. I couldn’t be more pleased with their service and would highly recommend them to anyone in need of movers! Thanks, Jackson Movers!

Move size: 3 Bedroom Home Service cost: $5000

Pick up was 3 hrs. Late, driver (Miguel)was very rude & looked high on something. My furniture was delivered almost a month late, when it should have taken approximately 2 wks. Boxes looked like they were thrown, 30 yr. Old antique sm. Round coffee table broken, 6 ft. Slim 8 shelve tower was broken, 5 tier metal shelve unit was broken, shredder was broken and of all that was broken, what hurt me the most was a Betty Boop 3ft. Figurine that was a gift from my daughter 25 yrs. ago has a hole in the back of head. I had packed and written Fragile all over the box and told the men to be extremely careful with the box. I’m so angry & disappointed with this company. Paid over $3000 for horrible service. Don’t know how to insert pictures or else I’ve would’ve shown how everything looks.

Move size: 1 Bedroom Home Service cost: $3283